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Course Description

Trainers need to be seen as leaders and purveyors of change. They are the credible activists who walk the talk or model the way. A lot is invested on Learning and Development (L&D) and that can easily go to waste if the learners doubt the credibility of the resource person. In many occasions, especially in training, the messenger is the message.

The bigger challenge is not only to be able to effectively design and deliver training but have a strong inner condition to build credibility, demonstrate leadership and strategic influence to L&D stakeholders.

To respond to today’s workplace challenges, those responsible for training others need to develop a high level of self-mastery and effective workplace relationship management skills.  Consequently, these are also the basic requirements  and foundational competencies for a successful Workplace Learning & Performance (WLP) Professional.

The 2-day course will provide you with a structured overview of how to manage yourself and your relationships of strategic value, and apply them to training and other challenging workplace situations. It will also open your eyes as to why you do things the way you do them, including your values, habits and “addictions”, and how to manage and control them. It will provide you with exercises necessary to develop self-awareness so you can be sensitive to the various influences of environment and people around you. It will then provide you with exercises on self-control in responding to and managing appropriately these stimuli, making you effective in managing self and workplace relationships.

Course Objectives

Participants will be able to:


  1. Explain the concept of “emotional intelligence” (EQ) and its impact to the success of a training professional. They will, specifically, be able to discuss the impact of an “emotionally-intelligent” trainer’s behavior in the way he/she effectively manages and implements his/her training interventions.
  2. Be aware of one’s emotions, able to identify and understand their causes, express them appropriately, and control them so as to master him/herself and relate well with his/her trainees and other learning & development stakeholders
  3. Explain how our brain controls most of the things we do, especially our values, our behaviors, habits, and “addictions”
  4. Explain and apply techniques on how to manage and control emotions to effectively establish and maintain good workplace relationships with trainees, fellow-trainers, and various learning & development stakeholders and creating a positive learning atmosphere for them to maximize their learning
  5. Define personal vision, purpose, goals and values and use them as a guide in leading and modeling a mature and meaningful life as a training professional
  6. Seek opportunities and engage in activities for self-development & life-long learning in the training profession
  7. Explain the importance of establishing an intimate knowledge and relationship with God (SQ) and apply this as a firm foundation for a meaningful and successful career as a training professional

Target Participants

Training Professionals, HRD Managers, Subject Matter Experts, Line and Technical Trainers.

Target Competencies

  1. SelfMastery
  2. Workplace Relationship Management

Investment Rate

PSTD Member : Php 10,000.00 inclusive of VAT
PSTD Non – Member : Php 12,000.00 inclusive of VAT

Course Content

1 – Emotional Quotient (EQ) & the Workplace Learning Performance (WLP) Profession

2 – History of Emotional Intelligence
2.1. The Brain & Emotional Intelligence

3 – Components of Emotional Intelligence
3.1.  Personal Mastery
3.1.1. Recognize Emotions/Self-Awareness
3.1.2. Understanding Causes of Emotions
3.1.3.Labeling Emotions
3.1.4. Expressing Emotions

3.2.  Managing & Controlling Emotions/Habits)
3.2.1. The RULER Framework

3.3. Self-Motivation

3.4. Social Relationship (Communicating Empathy)

3.5. Effective Workplace Relationship& Influencing Others for Change

4 – Spiritual Quotient (SQ) in the Workplace
4.1. Benefits of Workplace Spirituality
4.2. Developing Your SQ